Login

Cart

Your cart is empty

Refund policy

Effective Date: 2026-09-29

1. Overview

At BKH Stores LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through primerecoveryden.com.

Summary

  • Region: United States
  • Return window: 30 days from delivery. Damage must be reported within 48 hours of delivery.
  • No restocking fee on items returned new and unopened in their original packaging
  • No cost to you if an item arrives damaged, defective or incorrect: we send a prepaid label and replace or refund it
  • Opened items: 15% restocking fee if the item is unused, complete and in its original packaging
  • Exchanges for the same item never carry a restocking fee

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM CT

3. Eligibility for Returns

You can return an item within 30 days of delivery if:

  • It arrived damaged, defective or incorrect and you reported it within 48 hours of delivery, or
  • You changed your mind and the item is unused, complete, and in its original packaging with all accessories

Used or installed products cannot be returned unless they were defective on arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review it and, if approved, send you a prepaid return label and ship a replacement or issue a full refund. You pay nothing for these returns.

5. Return Shipping and Fees

Every approved return includes a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking fees

  • New and unopened in original packaging: no restocking fee
  • Opened but unused, complete, in original packaging: 15% of the product price
  • Damaged, defective or incorrect on arrival: no restocking fee
  • Exchanges for the same item: no restocking fee

Return shipping cost: Free for damaged, defective or incorrect items. For other returns, the actual cost of the prepaid label is deducted from your refund. We will tell you that amount before you ship, so there are no surprises.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Damage reported more than 48 hours after delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made or made-to-order goods
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from BKH Stores LLC, you agree to this Return and Refund Policy.

BKH Stores LLC
support@primerecoveryden.com
1-316-667-0098
4601 E Douglas Avenue Suite 150, Wichita, KS 67218, United States