Help Center

How can we help?

Shipping & Delivery

Standard shipping is free and takes 3–9 business days for in-stock items. Some made-to-order and drop-ship items (select saunas, cold plunges, and game room furniture) require longer manufacturing lead times — if that applies to an item, it will be noted on that product's page. See our full Shipping Policy.

Returns & Warranty

We accept returns within 30 days of delivery on most items; damage must be reported within 48 hours. Read the full Return & Refund Policy.

Price Match Guarantee

Found it cheaper elsewhere? We'll match it for up to 6 months after purchase. See our Price Match Guarantee.

Still need help?

Call 316-667-0098 or email support@primerecoveryden.com, Monday–Friday, 9 AM–5 PM EST. Or visit our Contact page.